You might encounter more shipping disruptions than usual due to COVID-19, such as:

• Longer delivery times
• Closed pick-up / drop-off points
• Shipping services not working (or working in limited mode)

Please keep an eye on your chosen shipping provider’s website or tracking status in the conversation screen with the other member.

Shipping issues and solutions

• I can’t get the shipping label

• “Delivered” status, but I didn’t get the parcel

• I can’t ship the order

• I can’t claim a delivered parcel

• Order was returned to the seller

• Order was redirected to another location

Your payments are secured

If you’re a buyer, and your order is on hold due to shipping disruptions, your payment will be kept safe by our payment service provider (when you purchase an item via the Buy now button).

If you’re a seller, your payment will show up as pending balance in your Vinted Balance. Upon order completion, the money will be released to you.