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Why was my account blocked?

Important

We're sorry to say that it might take longer for us to get back to you. Our dedicated teams are working hard on this so please allow 48-72 hours for your question to be addressed and do not create more tickets for the same issue.

This happens when members ignore our Terms & Conditions, Catalogue Rules, or Forum Rules.

You may be temporarily blocked

Your account will be unblocked automatically after 7–14 days. You'll see the block end-date when you log in to Vinted. We can’t unblock it earlier, except if you prove we’ve blocked it by mistake.

Among other reasons, we temporarily block members for:

  • Deliberately offensive behaviour towards members or our team, or spamming on our forums
  • Abusing the ability to report other members and content, or abusing our appeal procedures over restrictions
  • Selling counterfeit items, i.e. fakes and/or unauthorised replicas of original products
  • Promoting selling outside the Vinted payment system
  • Selling items for commercial purposes

You may be definitively blocked

If you're blocked definitively, you can still log in to:

  • Contact another member about an ongoing order (as a buyer or seller)
  • Contact us to find out if your account will be unblocked
  • Withdraw earnings from your Vinted Balance (unless the withdrawal can’t be completed because it would harm other members or it’s from a compromised account, or you were blocked because our payment service provider determined a risk of fraud)

To withdraw your earnings:

  • Log in to your Vinted account — you’ll be directed to your inbox
  • Go to your Vinted Balance under your profile and make a withdrawal.

We definitively block members who:

  • Sell items which are prohibited by any applicable law, rule, or regulation
  • Commit fraud or scam other members
  • Have multiple accounts
  • Repeatedly behave in a way that would otherwise result in temporary blocking
  • Repeatedly sell counterfeit items, i.e. fakes and unauthorised replicas of original products
  • Behave inappropriately or upload inappropriate pictures
  • Don't respond to our team’s messages about resolving an issue with an order
  • Repeatedly sell items for commercial purposes
Note

In certain cases, you won't be able to log in to your Vinted account while blocked. If this happens — contact us using the button below.

Good to know:

  • We always seek friendly solutions and inform members when blocking their accounts.