If you can't access your account:

• Try entering your email address instead of your username (use the email address you used to register on Vinted), or the same log-in method you used to sign-up, such as Facebook, Google, or Apple ID.
• Make sure you’re trying to log in to the correct website or app for your region.

You can reset your password and create a new one if you’ve forgotten it or didn’t have a password before (like when using a Facebook, Google, or Apple ID login).

To reset your password or create a new password:

• Press Log in and then log in with email
• Select Forgotten your password?
• Enter your email address and then press Submit
• Open our email and press Change password
• You’ll then be able to create a new password and regain access to your account.

You can also enter the email linked to your Facebook, Google, or Apple ID if you signed-up by one of these methods.

Be sure to check your spam folder to make sure our email didn’t end up there.

If you can’t access the email that you signed-up with or don’t receive the password reset email, press “Contact us” below.

If you still can’t log in, your account might be on hold:

• You might need to provide proof of identity.
• We might need to verify your phone number.
• Your account might be blocked. We’ll always inform you about being blocked when it happens and what you can do next.