If a Vinted member receives an item that is significantly not as described in its listing description and photos — it is considered “significantly not as described”, or SNAD.

What is considered SNAD?

Here are the main cases that would be considered SNAD:

• Wrong colour
• Incorrect size
• Missing item parts
• Bundles with missing items
• A damaged item (stained, ripped, broken or damaged in any other way) that wasn’t detailed in the description or photos
• Different main materials from the listing (if at least one is inaccurate)
• Counterfeit
• Any other visible flaw that wasn’t detailed in the listing

What is not SNAD?

• Items that you don’t like or that don’t fit you
• Minor differences to an item that don't affect its use or look (slight colour differences due to lighting; in case of multi-material items, differences in the additional materials not listed among the main 3 in the description, etc.)

• I’ve received a SNAD item

• My buyer says the item they received is not as described