We always aim to support you and keep you safe as a seller. But we can only do this if your buyers pay you through Vinted. When they do, we take care of:

1. Secure money transfer to you

With Vinted Balance, you will safely receive your money once your buyer receives their item and confirms that everything is OK with it.

Buyer will have 2 days from being notified by Vinted that the item should have been delivered or that the order seems lost to confirm if “Everything is OK” with the order, or press “I have an issue” and submit their claim.

If the buyer forgets to confirm, you’re still covered. We'll transfer your earnings to your Vinted Balance in 2 days after your order is successfully closed.

Also, we use extra safety measures against fraud and make sure you always receive your well-earned money for your fair sales.

2. Your data protection

When you receive a payment through Vinted, you don’t have to expose your financial information to the buyer. This way we can reduce the risk that anyone would misuse it.

3. Help from our team

We’ll assist you in or guide you through solving any issues related to your order.

4. Fair Refund Policy

We’ll step up for you in case your buyer’s claim for a refund appears to be not solid.