Here’s what you can do if you experience technical issues while accessing and using Vinted:

Try a different browser or computer

Google Chrome and Safari work best with Vinted.

Clear cache and cookies

If you’re using Chrome or Firefox:

• Press Ctrl+Shift+Delete on a Windows computer or Command key(⌘)+Shift+Backspace on a Mac
• Check the first 4 boxes
• Delete the data from “The beginning of time”/ ”Everything”
• Click Clear browsing data to finish

If you’re using Safari:

• Go to the Menu Bar at the top of the screen
• Choose History → Clear History
• From the drop-down menu, select All history
• Click Clear History

Update your browser, close and reopen your browsing window

You can check whether your browser needs an update on this website.

Restart your computer

Restarting your computer closes the programs running in the background and usually solves most technical issues.

Turn off/edit ad blockers or antivirus extensions

Ad blockers or antivirus extensions may be preventing the website from loading fully. Please make sure that ad blockers and antivirus extensions are either turned off or that the Vinted page is on their exception list.

If none of the above was effective

We’re here to help — reach out to us via the button below. We’ll be able to help you faster if you add the following details to your message:

• A screenshot showcasing the problem
• The operating system you’re using (Windows or Mac) and its current version
• The name and version of your browser

We’ll get back to you asap after we receive the details from you.

Good to know:

While you wait for our response, you can use the Vinted app on your smartphone or other devices. Log in with your username and password to get started.