Klutur Balance is a secure wallet where the seller:

• Receives all earnings from sold items
• Can pay from it to buy on Klutur
• Can withdraw their money from it to their bank account

You don’t need to use Klutur Balance to buy on Klutur. We offer other payment methods too. You also cannot top it up — it’s only there to store earnings.

Receiving earnings from sold items

• Buyer pays for an item → Payment appears under pending balance in the sellers Klutur Balance
• Buyer has 2 days from being notified by Klutur that the item should have been delivered or that the order seems lost to confirm if “Everything is OK” with the order, or press “I have an issue” and submit their claim.
• If Everything is OK or if an issue is raised and resolved, Order is completed → Payment moves from “Pending balance” to “Available balance”.
• Once the payment is available in the seller’s balance, the seller can:
  • Use it to make purchases on Klutur
  • Withdraw it to a bank account

Why we have Klutur Balance

Our payment service provider MangoPay will delay the transfer of funds to the seller. Such delays are a common practice in online marketplaces.

This ensures that the buyer receives the purchased item. If something goes wrong, we may refund the buyer (though you can mutually agree on a different resolution). So, it helps us keep Klutur safe and secure for both buyers and sellers.

About our payment service provider

MangoPay SA is a licenced electronic money institution regulated by Luxembourg’s supervisor of the financial sector Commission de Surveillance du Secteur Financier. It provides and manages Klutur Balance for us as a financial service.

Want to be a seller and use Klutur Balance? You’ll have to activate your Klutur balance and agree to Mangopay’s Terms and Conditions and become MangoPay’s client.

This way, we’re not involved in handling or holding your money. We leave it to the professionals who do it safely.