If your payment failed, the money might still be charged (or reserved as pending) from your account. However, if this happens, please rest assured that we will fully refund you.

Also, if you accidentally paid twice, you’ll receive the second payment back.

Getting a refund after an accidental charge

To receive a refund, please contact us using the button below and let us know about the issue. We’ll then take it from there.

Usually, your funds will return to you within the following terms:

• 5 working days if you paid by your bank card
• A few hours if you used other payment methodsHowever, please be aware that in rare cases it may take up to 15 working days to receive your refund.

However, in rare cases it may take up to 15 working days to receive your refund.