You have 5 working days to ship the item since your buyer purchased it. However, we recommend shipping the item sooner, if you can. That’s because the tracking details may take up to 48 hours to update.

If we don’t receive any tracking updates for 5 working days after the item’s purchase, the order will get cancelled (within a week after the 5-working-day time frame is missed).

If you can’t ship in time:

Please chat with the buyer via the conversation screen, explain the situation and cancel the order yourself. If you reach an agreement with your buyer before the cancellation, you’ll avoid automatic negative feedback.

After cancelling the order, you may agree to sell the item to this member at a later date. Just don’t forget to Re-upload the item via the conversation screen, so it’s visible to buyers again.

You can also reserve the item to the buyer for up to 5 days. This way, nobody else will be able to buy it.

Good to know:

• If you won’t be able to send any items for a while, use holiday mode to hide your listings for up to 90 days. This will prevent buyers from starting new orders with you.