Compensation for sellers when shipping with integrated labels

When shipping with a prepaid Klutur-generated shipping label, you can get compensation on Klutur if your parcel is confirmed lost or damaged by the shipping provider. The maximum compensation limit is up to £500.

Evri (Terms and Conditions)
InPost Home Delivery / 24/7 InPost Locker | Shop Pick-Up (Terms and Conditions)
Yodel Direct (Terms and Conditions)

Important
If you sent an order with a shipping provider above but didn’t use a prepaid Klutur-generated shipping label — e.g. using a custom shipping method — you’ll need to check directly with your shipping provider about compensation.

Good to know:

We can only compensate you for a damaged parcel if it was properly packed.
If you arranged shipping independently from Klutur (i.e. not using a prepaid Klutur-generated shipping label), you’ll need to check directly with your shipping provider about compensation. Learn more about shipping methods on Klutur.