A buyer and a seller can cancel their order only if the item hasn’t been shipped yet.

To cancel an order:

• Open your conversation screen with the other member
• Press ⓘ at the top-right corner
• Choose Cancel order and select a reason from the list, or choose Other and type in the reason

Good to know:

• A mutual agreement between the buyer and seller about cancelling their order will help them avoid automatic negative feedback.
• After an order is cancelled, sellers can press Re-upload on their conversation screen to put the item on sale again.
• In certain cases, we may cancel an order too.